Home Broadband FAQ

You will receive an email with instructions to set up your customer information portal after your service has been installed and activated. You can also access the customer portal setup directly. Your customer portal will allow you to quickly view your invoices and manage your payment details. You also have the ability to make changes to your contact information and view your data usage history.

• Taxes: There are no taxes on Internet service.
• Late Fees: If your monthly bill is paid (1) day later than your scheduled billing date, a late fee of $10.00 will be applied to your account.
• Nonpayment Reconnection Fee: If you fail to pay your bill by the 10th day of your scheduled billing date, your service will be suspended and you will be charged an additional $25 to reactivate your account.
• Monthly Charges for Add-on Services: If you choose to add extra services to your account, you will be automatically billed each month. Please consult your account portal for information concerning any add-on services that you have subscribed to.
• Relocation Fee: If a relocation of Redzone’s equipment is requested by the customer because of a roofing project, or an in-state address change, Redzone will grant such relocations as a courtesy one time per 12-month period. If a customer requests to relocate outdoor Redzone equipment more than once in a 12-month period, a one-time $100 fee will be charged to cover the cost of the work. At no time is a customer or any non-Redzone employee permitted to move or adjust Redzone equipment or wiring.
• No call/No show fee: We take our client appointments seriously, but we also understand that "life happens"; if you need to cancel or reschedule, please let us know by contacting us at least 12 hours in advance of your scheduled appointment. If you fail to inform our office of your need to reschedule at least 12 hours in advance of your appointment and the technician arrives at your location and is unable to perform the scheduled installation or service call because of your absence, you will be charged a $50 "No Show Fee" which must be paid before a new appointment is scheduled.
• One-time charges: Custom installation or equipment fees are charged for specific situations only when mutually agreed upon by Redzone and the customer.
• Network, Transfer & Licensing Fee: Your account will be charged $7.00/month to support network maintenance, system upgrades, and required service licensing.
• *Rental Fees: There is a one-time rental fee option ($150) OR a monthly fee ($10) for customers choosing to rent a Redzone-owned router, customer-selected managed WiFi options, and/or the addition of mesh network extenders. These charges will be listed on your invoice if applicable.

Our dispatch team will reach out to you by phone or text message to schedule an appointment for one of our technicians to confirm the signal quality and install your new service.

If you need to reschedule your appointment, you must contact our dispatch team at 888-322-3130 Monday - Friday, 8am to 5pm EST at least 12 hours in advance before the scheduled appointment or a $50 rescheduling fee will apply.

Please allow for 1.5 to 3 hours for the installation to be completed. Our goal is to provide you with the best possible service and installation experience. The appointment may take longer depending on the complexity of the installation. An authorized individual age 18+ must be on site during the entire installation and must have permission by the customer to make installation decisions for the household.

Our technician must be able to access all areas of your dwelling that are necessary to conduct the installation. A broadband wireless radio, approx. 10 in. x 10 in. in size, will be installed on your rooftop (or the highest location on your property that receives the best signal); this might include a treetop or even another building on your property.

The technician will also need access to the area where the cable from the antenna will enter your home or business, a clear path to a central location for the placement of your WiFi router, and an unused electrical outlet to power the router.

Yes, for Redzone managed WiFi - If a Redzone Managed-WiFi6 router is installed at your location (either rented or provided with your service plan), the Redzone technician will help you set up the Command IQ App so that you can manage your WiFi network on your mobile phone or tablet. The technician will set up your Network name and WiFi password and record that information for you.

No, for customer owned routers - The setup, configuration, and maintenance of your router and WiFi is your responsibility. Redzone will provide an ethernet cable connection to your router, which will connect your router to the Internet.

In either case, before the technician leaves your property, be sure to ask any final questions that you might have about your Internet connection.

Following your appointment, if you have any questions regarding your service, please call Support 24/7 at 888-322-3130.

The Internet is a massive communication channel, connecting thousands of different networks, enabling information and data to travel between computers all over the world. Your Internet Service Provider - or ISP - gives your home access to the internet using a special piece of equipment, often called a modem. Connecting a device to the Internet can be done in two ways, one being through a physical wire called an ethernet cable, that is plugged in directly to the modem.

The other way is through a wireless connection – or WiFi. In order for a device to wirelessly receive the Internet through WiFi, a gateway – or router - is needed to broadcast the internet connection using radio technology. Connecting to the Internet through WiFi has become far more common than through an ethernet cable. Over 80% of devices connect to the Internet using WiFi. WiFi connections are uniquely named and accessible by password, to ensure you are logging on to your home’s WiFi, and not your neighbor’s.

In short, the Internet is a massive communication channel that distributes information between networks, and WiFi is a way to access the Internet wirelessly. So if you’re having issues connecting your wireless device to the Internet, it’s likely one of two issues: either your WiFi isn’t working, or the network itself is down.

Call us today to talk about Redzone's managed WiFi solution, which includes a WiFi-enabled router for your home.

Wi-Fi interference is anything that disrupts or weakens your wireless signal, making your internet slower or less reliable. It’s often caused by nearby Wi-Fi networks, electronic devices (like microwaves or cordless phones), thick walls, or too many devices using the same wireless channel at the same time.

1. Check to make sure that you have power and that all of your devices are powered on.
2. Check to see if all WiFi devices have lost connection to the internet. If one or more devices are online, then your Internet connection is operating normally and the trouble is with the affected device(s).
3. Check for outages in your area.